Refund policy

30-day returns

You may request a return within 30 days after an item is delivered. Contact hello@caliberplays.com with your order number before sending anything back. To qualify for a change-of-mind return, the item must be unused, in the condition received, and in its original packaging. We may ask for photos or proof of purchase to help process the request. Our products are made to order, but that does not by itself exclude them from this 30-day return policy.

If we approve a return, we will provide return instructions and a prepaid return label. Do not mail an item to the business address without receiving return instructions; our fulfillment partners may use a different return location. We cannot accept an unapproved return sent to the wrong address.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, email us promptly with your order number and clear photos of the item and packaging. We will review the issue and offer an appropriate replacement or refund at no additional cost to you. This does not limit any rights you have under applicable law.

Cancellations and changes

Because items are produced on demand, contact us immediately if you need to cancel or change an order. We will try to help before production begins, but changes or cancellation cannot be guaranteed once production starts. If an item has shipped, the return process above applies.

Refunds

We will tell you when we receive and inspect an approved return and whether a refund has been approved. Approved refunds go back to the original payment method. Your bank or payment provider may take additional time to post the credit. For questions about a return or refund, email hello@caliberplays.com.